Problem Tracking


Integrated Problem Tracking (namely IPM) is an enterprise web-based problem tracking system designed around the requirements of most production firms.  IPM is your complete help desk  Problem Tracking solution.

IPM tracks all problems and solutions, and provides a powerful knowledge base for customer support operation through the internet.   IPM can help your customers to speed up problem resolution time using the on-line problem documentation as a reference.   Our 24x7 Problem Tracking greatly enhances customer satisfaction and staff productivity.

We host the application and maintain high availability to your data at our secure DataCenter.    A browser is all that you need to access the Problem Tracking service; no other software is required at your site.   Access to your critical data is strictly controlled by you; only those you authorize may get to it.  We provide you with a turnkey system.
 
Benefits  


  • Increase Customer Satisfaction - Report product or equipment problems anytime, anywhere, via the web.  Staff is notified immediately.   Customer is informed whenever you make an update.
  • Increase Your Revenue - Satisfied customers are return customers!
  • Improve Staff Productivity - Support team can rapidly find known resolutions using extensive search facility.   They spend more productive time caring for customers.
  • Contain Total Support Costs - No additional staff needed for software maintenance.   We host the application and  provide you with a turnkey system.
Feature Highlights  


  • Easy to use Interface -  Everything you need to open, update and close cases is right at your fingertips.
  • Organized Reports - Cases contain abstracts and detailed descriptions.  Every time a case is updated, the new content is chronologically appended describing the action taken and who performed it.
  • Web Based Administration - Administrative functions are displayed on a single screen.  Add, delete and modify users and projects, assign cases, update product information.
  • Configurable Email Notification - Email is automatically sent when a case is updated.  Set up your own rules to tailor notification to meet your needs.
  • Extensive Search Facility - Save time by locating known solutions online.
 

 

Price